REFUND POLICY
No Refund Policy – Babylonia’s Bookshop
At Babylonia’s Bookshop, we take pride in supplying high-quality, new books that meet industry standards. To ensure fairness and transparency, we have a strict no-refund policy.
No Refunds
- We do not offer refunds for any reason, including incorrect purchases, change of mind, or buyer’s remorse.
- We do not accept exchanges for books that have already been received by the customer.
- In the rare event that an item is defective or incorrect, we will offer store credit, subject to our policy.
Damaged or Defective Items
We take great care to ensure all products meet high-quality standards. If you receive an item that was damaged during shipping, please notify us within 7 days of delivery with clear photos of the damage and the original packaging.
- Once reviewed, we will issue store credit, subject to stock availability.
- Returned items must be in their original, unused condition.
- We cannot accept returns for items damaged after delivery.
Store Credit Policy
- Requests for store credit must be made within 7 days of purchase.
- Items must be:
- Unused and in their original condition
- In original packaging
- Accompanied by proof of purchase
- If the replacement item costs less than the original purchase, the balance will be credited to your account for future purchases.
- Customers are responsible for any return shipping costs.
By making a purchase at Babylonia’s Bookshop, you agree to these terms.
For any inquiries, please contact us at customerservices@babyloniasbookshop.co.za